FREQUENTLY ASKED QUESTIONS ON THE PROMOTION

“YOUR BIG SUMMER PLAN”

HOW CAN I TAKE PART IN THE PROMOTION?

To take part in the promotion you must buy at least one promoted pack of AXE or DOVE between 01/05/2024 and 30/11/2024, both inclusive, and keep your receipt.

You will have until 30/11/2024 to register at www.tuplanazo.com, fill in the form on the website and upload your receipt to be able to receive your gift.

CAN I TAKE PART IN THE PROMOTION MORE THAN ONCE?

Of course you can! As many times as you want during the entry period. But you must bear in mind that each receipt accounts for one entry, in other words, one gift, irrespective of the number of promoted packs that appear on the receipt. If you buy another promoted pack, you will be able to take part again.

WHAT DOES THE GIFT CONSIST OF?

The gift consists of one experience available in the National Red de Actividades on the Rewards For All platform.

HOW CAN I USE MY GIFT ON REWARDS FOR ALL?

Before 30/05/2025, you must go to Rewards For All via the link with your gift code to choose your experience and book it at least two weeks before the date on which you wish to use it by following the instructions given in the description of the offer. Alternatively, contact the collaborating establishment directly using the phone number and/or e-mail address found next to the selected offer. Once the booking has been made, you must download the booking voucher associated with the offer and show this to the establishment on the day you have booked.

Remember that the booking voucher is only valid if you have made a booking in advance by following the instructions given in the description of the offer, or alternatively if you have contacted the collaborating establishment directly.

Remember that you may visit the Rewards For All platform with your gift code as many times as you wish to look at the available experiences throughout the use period. The giftcode shall only be cancelled when you have redeemed the experience associated with it or on 30/05/2025, whichever happens first.

I CAN’T FIND ANY EXPERIENCE THAT INTERESTS ME NEAR MY HOME

We have the largest experience network in Spain. However, we cannot guarantee that all experiences and/or categories will be available in every province and/or in a specific geographical area. Having said that, we encourage you to use your gift code to regularly visit Rewards For All during the use period to consult the updated list of experiences. Also remember that we have dozens of experiences in the digital category that will allow you to enjoy your experience from home.

CAN I DOWNLOAD MY BOOKING VOUCHER WITHOUT HAVING CONTACTED THE COLLABORATING ESTABLISHMENT?

Just downloading the booking voucher does not mean that a booking has been made, nor shall it give you the right to use the experience, unless you have previously made the booking with the collaborating establishment by following the booking instructions given next to the chosen offer. Alternatively, you may contact the selected establishment using the phone number and/or e-mail address found on Rewards For All.

HOW MANY PEOPLE IS EACH EXPERIENCE FOR?

All experiences posted on the Rewards For All platform are for one (1) person, unless expressly stipulated otherwise in the description of the offer.

I HAVE ACCESS TO 2 OR MORE EXPERIENCES. CAN I USE THEM WITH A PARTNER?

Experiences must be used individually. Any bookings in groups or with partners in the same establishment or chain of establishments with two (2) or more booking vouchers are expressly excluded from this promotion. In the event that you wish to use an experience in a group or with a partner, you can make the booking directly with the establishment and pay the appropriate booking rate for your companions.

I HAVE ACCESS TO 2 OR MORE EXPERIENCES. CAN I USE THEM IN THE SAME COLLABORATING ESTABLISHMENT OR CHAIN OF ESTABLISHMENTS?

The use of experiences is limited to one per person, per collaborating establishment and per chain of establishments, so if you have access to two or more gift codes, you must select different establishments and/or chains of establishments to use each of the experiences.

CAN I TRANSFER THE EXPERIENCE TO SOMEONE ELSE?

Experiences must be used by the holder of the gift code and the person registered on Rewards For All. As your gift code will give you access to an experience, it must therefore only be used by you and cannot be transferred to any third parties.

I AM HAVING TROUBLE BOOKING OR USING MY EXPERIENCE IN ONE OF THE COLLABORATING ESTABLISHMENTS.

If you have any problems during the booking process or in using your experience, contact the exclusive Rewards For All user service via e-mail at es.rewardsforall@tlcrewards.com as soon as possible and in any case before 30/05/2025 so that we can assist you. From Monday to Thursday between 10:00 and 17:00, and Friday between 10:00 and 15:00 (excluding weekends and national holidays, as well as local holidays in the city and autonomous region of Madrid).

CAN I CANCEL/CHANGE A BOOKING THAT HAS ALREADY BEEN MADE?

After the booking has been made with the collaborating establishment, it may not be cancelled or changed. However, in the event that you are unable to go on the day and at the time agreed on for duly justified reasons, you may ask the collaborating establishment to change the date, provided that this request is made in due time and proper form, pursuant to the change and cancellation policy of the establishment concerned.

CAN I CANCEL A BOOKING VOUCHER THAT HAS ALREADY BEEN DOWNLOADED?

Once the booking voucher has been downloaded, it may not be cancelled or changed. The experience must therefore be used during the use period in the selected collaborating establishment.

I STILL HAVE SOME QUESTIONS. CAN I GET IN TOUCH WITH YOU?

In order to settle any query, complaint or incident in the promotion entry process, the participant may contact the exclusive Consumer Service Department for the promotion “Your big summer plan”:

By sending an e-mail to hola@tuplanazo.com

Consumer Service is available as follows:

·    From Monday to Thursday between 10:00 and 17:00.

·    On Friday between 10:00 and 15:00.

·    No service: Weekends and national holidays, as well as local holidays in the city and autonomous region of Madrid.